DAP Consultancy Limited
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Leading companies know that great products are necessary but not sufficient: In today’s world, you have to deliver great customer experiences in order to succeed.
We provide the expertise and tools that help you figure out what matters most to your customers, and equip you and your team to deliver world class experiences, while simplifying processes and eliminating costs.
These efforts will yield happy customers, happy employees and happy shareholders. We offer a range of solutions in order to achieve this starting from just £197.
DAPConsultancy.co.uk
DAPConsultancy.co.uk
DAPConsultancy.co.uk
DAPConsultancy.co.uk
One of our recent successes involved transforming a client's TrustPilot score from 3.7 to an impressive 4.8. We boosted their NPS from -7 to a remarkable +69 and improved their CSAT score from 37% to an outstanding 90%. Simultaneously, we drastically reduced open tickets from 300 to a mere 20, with an average resolution time slashed from 4 days to a comforting 3 hours — all while the company continued its upward trajectory of growth and increased revenue.
See further detailed case studies here.
DAPConsultancy.co.uk
DAPConsultancy.co.uk
DAPConsultancy.co.uk
DAPConsultancy.co.uk
DAPConsultancy.co.uk
Investing in good customer experience is a small price to pay to achieve your goal of being a truly leading and successful company. You cannot afford not to.
Complete our diagnosis survey followed by booking a 90 min Zoom call with Dan Pratt, Founder and Director of DAP Consultancy.
Dan has acquired over 15 years of experience within senior Customer Experience management and board positions, working across multiple industries including hospitality, telecommunications, car hire, consumers goods, retail, e-commerce, ESG, software systems and fintech.
We’ve witnessed first-hand the positive impact our solutions have had on our clients businesses, and it is as inspiring and rewarding to us, as it is transformative for them. They reap the rewards of a new customer focused business strategy with new energy, purpose and pride.
DAPConsultancy.co.uk
DAPConsultancy.co.uk
DAPConsultancy.co.uk
DAPConsultancy.co.uk
DAPConsultancy.co.uk
DAPConsultancy.co.uk
We offer world class customer service training, coaching and development to you and your teams, helping you and your business deliver exceptions customer experiences that help attract and retain customers.
We can also facilitate the entire recruitment and onboarding process for new talent to join your organisation.
DAP Consultancy's CX training and workshops offer a holistic approach to transforming customer experiences. By cultivating a customer-centric culture, enhancing employee engagement, and improving communication and problem-solving skills, these programs contribute directly to the success and growth of client businesses.
The investment in these training initiatives not only leads to a more satisfied and loyal customer base but also positions organisations as leaders in their respective industries. As businesses continue to navigate the evolving landscape of customer expectations, DAP Consultancy stands as a strategic partner, empowering teams to deliver exceptional customer experiences that drive long-term success.
DAPConsultancy.co.uk
DAPConsultancy.co.uk
DAPConsultancy.co.uk
DAPConsultancy.co.uk
Competitive research can reveal trends in the marketplace and gaps in your own business plan.
We have a unique combination of competitive analysis, strategic insights, and a team of experts that helps brands, marketers, and agencies dominate their competitive landscape.
We focus on your constantly changing competitor landscape so you can focus on winning in the marketplace.
Competitive research is a crucial part of any good marketing plan. This term may elicit some negative images but competitive research has nothing to do with spying. It has everything to do with paying attention to your competition and what they are doing.
Many people will lose out on business to competitors they have never even heard of simply because they’ve never taken the time to do competitive research.
DAPConsultancy.co.uk
DAPConsultancy.co.uk
DAPConsultancy.co.uk
DAPConsultancy.co.uk
Becoming a successful business means you must understand your customers and put them first. Becoming customer-centric starts by getting to grips with your customers wants, needs, fears and expectations.
DAP Consultancy will help you truly understand your customers, the market position and competitive opportunities you have. We create actionable insights which we then translate into an effective and achievable change plan, that puts the customer at the heart of your business today, tomorrow and into the future. We ready your business strategically, physically and emotionally to optimise your customers value and loyalty. Allowing you to grow in the way you deserve while delivering world class service.
We’ve specialised for long enough to know what works – and what doesn’t. Contact us today for a free discovery call.
DAPConsultancy.co.uk
DAPConsultancy.co.uk
We are a customer experience consultancy solving your customers pain points, therfore reducing churn and holding on to the hard earned customers you have spent time, money and energy acquiring.
It's not easy to gain new customers so it is really important to hold on to the ones you have. You have already acheived half the objective of gaining valuable customers, now is the time to do the other equally important half of keeping them.
Did you know that when customers are unhappy, there's a 91 percent chance they won't do business with a company again. Dissatisfied customers typically tell 9 to 15 other people about their experience. A negative customer experience is the reason 86 percent of consumers stop doing business with a company. However, good customer experiences lead 42 percent of consumers to purchase again
Put simply, loyal customers spend more, return more and refer more. However, creating customer loyalty is not always easy and when the experience is below expectations, trying to attract them back is an uphill struggle. We help you to interpret your customers needs into a specifically designed experience that delivers time and time again, increasing your customer loyalty.
DAPConsultancy.co.uk
DAPConsultancy.co.uk
If a single bad experience can undo the value of 40 good customer experiences, then the best solution is to focus on customer satisfaction. If it isn't already, customer happiness should be just as important to your business as the product or service itself.
Investing in good customer experience is a small price to pay to achieve your goal of being a truly leading and successful company.
Contact us today for a discovery call to see what we can achieve together, you have nothing to lose. We can't wait to speak with you.
DAPConsultancy.co.uk
DAPConsultancy.co.uk
Each business is unique and so too are your business’s needs, we are here to be agile around you.
Whether you need our consulting and magic on a retainer basis or for ad hock projects, we are happy to work with you and what’s best for your business’s needs.
Please contact us to discuss further and see what best works for you.
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Click here to read our case studies
DAPConsultancy.co.uk
DAPConsultancy.co.uk
We've increased revenues, customer loyalty and customer satisfaction scores of start ups, small to medium size enterprises
and large scale multi million pound corporations.
See what our expert knowledge and solutions could do for you...
DAPConsultancy.co.uk
Visit our knowledge base here for more helpful and insightful articles
DAPConsultancy.co.uk
DAPConsultancy.co.uk
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