DAP Consultancy Limited

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What We Offer

Extensive customer knowledge and expertise across multiple areas and industries.

A high end network of people and support channel tools.

Tried and tested methods that work.

Flexibility around how you work.

Competitive prices and flexible time durations.

Leading companies know that great products are necessary but not sufficient: In today’s world, you have to deliver great customer experiences in order to succeed. We provide the expertise and tools that help you figure out what matters most to your customers, and equip you and your team to deliver world class experiences, while simplifying processes and eliminating costs. These efforts will yield happy customers, happy employees and happy shareholders. We offer a range of solutions in order to achieve this.



Our Solutions

  • Competitor research
  • Customer service support agents
  • Creating happier customers thus their increased spending.
  • Improved ROI (return on investment).
  • Improved NPS (net promoter score).
  • Improved customer satisfaction scores.
  • Improved review site ratings.
  • Streamlining complaints handling.
  • Pain point identification and solutions.
  • Complaint resolution solutions.
  • Customer opportunity identification.
  • Benchmark and competitor reports
  • CX analytics / Quantitative measurements 
  • CX Strategy consulting



In summary, what could our journey together look like?

1. Initial consultation and scoping with Dan (DAP Founder & Director)

2. Implementation:
- Identify customer pain points and costs
- Reduce churn
- Reduce incoming customer support traffic
- Implement and improve surveys
- Implement and improve metrics
- Improve review site ratings
- Improve customer satisfaction scores

3. Review:
- Customer journey mapping and audit
- Benchmarking against competitors
- Customer research
- Scope for future proofing
- Finalise the ongoing CX strategy
- Set ongoing targets and KPIs


DAP Consultancy offer a wide range of bespoke services and solutions unique to your individual needs. We know that not all businesses are the same so neither should our CX plans be. See here what we have achieved for other businesses.

Please contact us today for a free personalised consultation to discuss how we can help you reach your full potential.  



Customer service training, coaching and development


We offer world class customer service training, coaching and development to you and your teams, helping you and your business deliver exceptions customer experiences that help attract and retain customers.

We can also facilitate the entire recruitment and onboarding process for new talent to join your organisation.  

DAP Consultancy's CX training and workshops offer a holistic approach to transforming customer experiences. By cultivating a customer-centric culture, enhancing employee engagement, and improving communication and problem-solving skills, these programs contribute directly to the success and growth of client businesses.

The investment in these training initiatives not only leads to a more satisfied and loyal customer base but also positions organisations as leaders in their respective industries. As businesses continue to navigate the evolving landscape of customer expectations, DAP Consultancy stands as a strategic partner, empowering teams to deliver exceptional customer experiences that drive long-term success.

Click here for more information or contact us today for a discovery call.




The importance of great customer experience 

Becoming a successful business means you must understand your customers and put them first. Becoming customer-centric starts by getting to grips with your customers wants, needs, fears and expectations. 

DAP will help you truly understand your customers, the market position and competitive opportunities you have. We create actionable insights which we then translate into an effective and achievable change plan, that puts the customer at the heart of your business today, tomorrow and into the future. We ready your business strategically, physically and emotionally to optimise your customers value and loyalty. Allowing you to grow in the way you deserve while delivering world class service. 

We’ve specialised for long enough to know what works – and what doesn’t. Contact us today for a free initial consultation and diagnosis of your business.



Retention and loyalty of your customers

We are a customer experience consultancy solving your customers pain points, therfore reducing churn and holding on to the hard earned customers you have spent time, money and energy acquiring.

It's not easy to gain new customers so it is really important to hold on to the ones you have. You have already acheived half the objective of gaining valuable customers, now is the time to do the other equally important half of keeping them. 

Did you know that when customers are unhappy, there's a 91 percent chance they won't do business with a company again. Dissatisfied customers typically tell 9 to 15 other people about their experience. A negative customer experience is the reason 86 percent of consumers stop doing business with a company. However, good customer experiences lead 42 percent of consumers to purchase again

Put simply, loyal customers spend more, return more and refer more. However, creating customer loyalty is not always easy and when the experience is below expectations, trying to attract them back is an uphill struggle. We help you to interpret your customers needs into a specifically designed experience that delivers time and time again, increasing your customer loyalty.



There's only one solution

If a single bad experience can undo the value of 40 good customer experiences, then the best solution is to focus on customer satisfaction. If it isn't already, customer happiness should be just as important to your business as the product or service itself.

Investing in good customer experience is a small price to pay to achieve your goal of being a truly leading and sucessfull company. 

Contact us today for a free initial consultation to see what we can achieve together, you have nothing to lose. We can't wait to work with you.



Our Pricing and CX Packages

Each business is unique and so too are your business’s needs, we are agile and here to be flexible around you.

Our pricing and CX plans can be negotiable based on bespoke requirements, solutions and research you require. Please contact us to discuss further and see what best works for you. 

Please note that any expenses incurred during the project for travel and accommodation or third party products, services or licences will be required to be paid for in full by the client of DAP Consultancy Limited


Do you have an interesting challenge that you need help with?

We've increased revenues, customer loyalty and customer satisfaction scores of start ups, small to medium size enterprises
and large scale multi million pound corporations.

See what our expert knowledge and solutions could do for you...

Free initial consultation


Visit our knowledge base here for more helpful and insightful articles



What People Say

"Dan is an accomplished, disciplined, focused and solution driven individual, assisting both colleagues and clients in a consistently positive manner, gauging their needs at all times and always willing to take on new challenges and responsibility."

Director of Service Delivery, The Keyholding Company

"Dealing with customers is a very difficult area to manage, it requires a great deal of patience and empathy towards the public. Dan simply excels at this, not only a pleasure to work with, his experience is unbeatable, with him as part of a team you cannot fail!"

Global B2B Marketing and Communications Manager, Collinson

"Dan is such a nice person to work with. He is not only a great colleague but a very good manager. He is very creative, hands-on, and organized. He is the guy to go to when you need help with customer retention or complaints handling and is always open to discuss ideas and suggestions. I learned a lot about leadership from Dan, and it was a pleasure to be managed by him."

Customer Experience Lead, Boundary Technologies

"Dan worked across the organisation, combining his impressive experience in customer service with management information to explore and implement new and improved ways of working, ensuring that the decisions we made were for the benefit of customers."

Senior Data Analyst

"I have worked with Dan over the years, and he is one of the most passionate people I have had the pleasure to work with. He prides himself in identifying customer and business challenges and opportunities, not only by using his interpersonal skills but also by analysis, he looks at sensible opportunities and then overcomes them."

Head of Business Intelligence, Kingston University

Happy Customers

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