DAP Consultancy Limited
Best viewed on a device with a bigger screen...
DAP Consultancy puts smiles on faces
DAP Consultancy are specialists in Customer Experience. Focused on maximising your business growth, customer loyalty and profits, by improving the experience your customers receive.
We've increased revenues, customer loyalty and customer satisfaction scores of start ups, small to medium size enterprises
and large scale multi million pound corporations.
See what our expert knowledge, consultants and solutions could do for you...
Customer Experience is the make or break of a brand image. Marketing, product and CX must work together in harmony in order for a business to be a success.
We help you build a customer experience that is consistent, differentiated, builds loyalty and turns your customers into advocates. All completely bespoke to your needs.
"Dan is an accomplished, disciplined, focused and solution driven individual, assisting both colleagues and clients in a consistently positive manner, gauging their needs at all times and always willing to take on new challenges and responsibility."
Director of Service Delivery, The Keyholding Company
"Dealing with customers is a very difficult area to manage, it requires a great deal of patience and empathy towards the public. Dan simply excels at this, not only a pleasure to work with, his experience is unbeatable, with him as part of a team you cannot fail!"
Global B2B Marketing and Communications Manager, Collinson
"Dan is such a nice person to work with. He is not only a great colleague but a very good manager. He is very creative, hands-on, and organized. He is the guy to go to when you need help with customer retention or complaints handling and is always open to discuss ideas and suggestions. I learned a lot about leadership from Dan, and it was a pleasure to be managed by him."
Customer Experience Lead, Boundary Technologies
"Dan worked across the organisation, combining his impressive experience in customer service with management information to explore and implement new and improved ways of working, ensuring that the decisions we made were for the benefit of customers."
Senior Data Analyst
"I have worked with Dan over the years, and he is one of the most passionate people I have had the pleasure to work with. He prides himself in identifying customer and business challenges and opportunities, not only by using his interpersonal skills but also by analysis, he looks at sensible opportunities and then overcomes them."
Head of Business Intelligence, Kingston University
business growth, specialists, Focused, maximising your business, growth and profits, improving, customers, experience, increased revenues, customer satisfaction, start ups, enterprises, million pound, corporations, multi million pound, multi million pound corporations, large scale, small to medium, expert, expert consultation, Find out, Happier Customers, better business, smiles, smiles on faces, puts smiles on faces, customer experience, consultant, customer experience consultant, cx, cx consultant, consultants, cx consultants, customer experience consultants, DAP Consultancy, DAP consulting, DAP Consultancy Limited, consulting, consultancy, consultant, customer experience, experience, 10 years experience, customer experience management, management, business, business management, customer management, team management, multiple areas, multiple industries, customer service, customer success, customer care, customer satisfaction, strategy, customer strategy, cx, cx strategy, CRM, operations, operations management, marketing, business development, development, team development, NPS, CSAT, survey, surveys, insight, data, data analysis, customer journey, customer journey map, customer journey mapping, process, process improvement, hospitality, restaurants, telecom, telecommunications, care hire, consumer goods, retail, software, e-commerce, software systems, Trip Advisor, Trust Pilot, CX team, customer experience team, churn, reduced churn, reducing churn, retention, retentions, customer retentions, loyalty, customer loyalty, profit, profits, revenue, improved revenue, success, social media, social media management, customer engagement, customer experience consultant, cx consultant