DAP Consultancy Limited
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Tel: +447824826721
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We’ve witnessed first-hand the positive impact our solutions have had on our clients businesses, and it is as inspiring and rewarding to us, as it is transformative for them. They reap the rewards of a new customer focused business strategy with new energy, purpose and pride.
DAPConsultancy.co.uk
DAPConsultancy.co.uk
We did not arrive here overnight or even in the past few decades. CX originates from sources as disparate as call center technology and marketing analytics. Clearly, CX will continue to adapt, grow and change in the future. But its origins can help us understand where it is going.
The term customer experience (CX) has taken on a much broader meaning than it once did. Initially relegated to post-purchase engagements and viewed as a cost of doing business, CX is now regularly interpreted to encompass the entire consumer journey. It has emerged from the backrooms of customer support to the forefront. The world of customer experience has progressed from a collection of unrelated disciplines that vary by department and company to a coordinated effort with resources and authority.
DAPConsultancy.co.uk
DAPConsultancy.co.uk
We've increased revenues, customer loyalty and customer satisfaction scores of start ups, small to medium size enterprises
and large scale multi million pound corporations.
DAPConsultancy.co.uk
See what our expert knowledge and solutions could do for you...
DAPConsultancy.co.uk
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DAPConsultancy.co.uk
founded by Dan Pratt, Dan Pratt, 2021, 10 years of experience, Customer Experience management positions, management positions, multiple areas, experience within Customer Experience, working across multiple areas, working across, Virgin Pure, self sufficient Customer Experience team, Virgin Pure TrustPilot, improving service, improved sales and profits, text message notification system, strategically timed notifications, customer enquiries, saving money, reallocate time, benefit of the business and customer, benefit of the business, customer self-help, knowledge base, web services, reducing call and email volumes, email volumes, call, insight methods, multiple touch points, contact reporting, review sight reporting, gained insight, make better business decisions, better business, business decisions, profits and growth, significantly, Created and maintained, monthly reports, improve various areas of the business, Reduced churn significantly, putting plans and actions in place, customers of Virgin Pure, Built, from scratch, peer to peer car rental, peer to peer, car rental, tech start-up business, tech start-up, start-up business, customer strategies, development of processes, signing off, Reduced the cost of the customer services, iD Mobile, £250k, £250k a year, online self help platform and community, online self help, self help platform, community, Successfully implemented, STAC OfCom, OfCom regulation, regulation, customer facing platforms, on time and to budget, budget, Improved the website, website, customer journey map, billing processes, satisfaction metrics, Casual Dining Group, Cafe Rouge restaurants, Cafe Rouge, Trip Advisor scores, Trip Advisor, TripAdvisor, improving service levels, delivered to customers, average shift, certificate of excellence, awards, case management, blended metrics dashboards, blended metrics, dashboards, the board, customer focused, committee, Make Every Guest Feel Special, company directors, restaurant managers, generating more profits, culture, DAP Consultancy, DAP consulting, DAP Consultancy Limited, consulting, consultancy, consultant, customer experience, experience, 10 years experience, customer experience management, management, business, business management, customer management, team management, multiple areas, multiple industries, customer service, customer success, customer care, customer satisfaction, strategy, customer strategy, cx, cx strategy, CRM, operations, operations management, marketing, business development, development, team development, NPS, CSAT, survey, surveys, insight, data, data analysis, customer journey, customer journey map, customer journey mapping, process, process improvement, hospitality, restaurants, telecom, telecommunications, care hire, consumer goods, retail, software, e-commerce, software systems, Trip Advisor, Trust Pilot, CX team, customer experience team, churn, reduced churn, reducing churn, retention, retentions, customer retentions, loyalty, customer loyalty, profit, profits, revenue, improved revenue, success, social media, social media management, customer engagement, customer experience consultant, cx consultant